Questions families ask first

Most families go from first call to first visit within 24 hours. If you need care sooner, after a hospital discharge for example, call us and we'll do our best to start within 24 hours.

Visits start at 4 hours, from once a week. You can add hours, move to live-in care or pause care at any time.

No. We ask for one week's notice to stop or reduce care, and that's it.

A registered nurse visits for about an hour. They meet your loved one, look at the home for safety risks such as loose rugs or poor lighting, and write a care plan with you. The assessment is free.

It depends on the type of care and the number of hours each week. After the consultation you'll get a written quote with an hourly rate, with no signup fee and no hidden charges.

Our team can help you understand our available care options and identify services that may suit your needs.

Every individual has different needs. Our team works with clients and their families to understand their preferences and arrange appropriate support. Availability of specific services depends on the care offered by APEX.

Every aide holds a current New Jersey CHHA certification and passes an interview, reference checks, a criminal background check and our own training before their first visit. Nurses hold a current New Jersey license.

Wherever possible, yes. Each client has one main caregiver and a backup who also knows them, so cover during sickness or holidays is still a familiar face.

Tell us and we'll introduce someone new, usually within 48 hours, at no extra cost.

Yes. Our caregivers are our employees, not contractors, and they're covered by our liability insurance and workers' compensation.